Products in "Added Products - Known" section: please make sure the product information matches what you are providing your patient. If it doesn't match, please remove it and add again with a “Z” on front of the serial number and a note explaining the issue.
Products in "Added Products – Unknown" section: please check you have entered the serial number correctly. If the serial number is correct, please provide details for this product so Accessable can resolve this issue in the background.